That's us in our planning getup.
Quite a task! Started with getting flights organised using airline group's standard "round world" packages. Lots of problems - yes sir you can get to India, but you can only get out by going back to London. That's a bit of short world trip, I thought. Finally settled on Virgin/Air New Zealand/Singapore Air "Great Escapade" It went to most of the places we wanted to go and there was a useful planning tool on the Virgin Atlantic website......or so we thought. Planned the route, got on the blower to Virgin, started booking sections, got right round to Fiji and asked for a flight from Fiji to LA. The agent said no can do, it's impossible. I said, well its on your handy planner and there is an ANZ direct flight according to their website. Agent - I can't help that, I can't book anything. What do we do, then, what other options are open. Agent - go somewhere else. With so much help from Virgin and their tools, I phoned Air New Zealand . What a contrast, got a guy who knew the ropes completely, knew options, when best to fly, how to get Visas and booked all stages, including Fiji to LA , in 30 minutes on the phone. Great stuff ANZ.
3 comments:
Maybe the Virgin rep was trained by Argos Customer Services
Glad to hear the kiwis came through. Just thought - if you are going to be on the west coast of the south island for the glaciers, try to stop off at Lake Wanaka too and the overnight boat trip on Milford Sound is great. On the east coast, the Otago peninsula and Kaikura are worth seeing (whale watches and the like). Tell Linda the boat ride in Waitomo caves is fine - I'm really claustrophobic and I didn't mind it (though I was 12 at the time). Pat
Can't wait for the pictures of you in your surfing gear! Have a safe journey.
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